HomeTop Trout Ltd


Please Note: We are open as usual with most orders being dispatched the same day.
For help and advice call us on 020 8455 7778


About Us
Top Trout Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at service@toptrout.co.uk


The Offensive Weapons Act 1996

Under the Offensive Weapons Act 1996, as amended by the Violent Crimes Act 2006, it is an offence for anyone in the UK under the age of 18 to purchase a knife that could be used to harm others.

In purchasing from this site, you are accepting the terms and conditions on this page and certify that, should you be purchasing a knife, you are over 17 years of age and agree to provide Top Trout Ltd with truthful and accurate information and to act in accordance with the aforementioned act.
Making A Purchase
Making a purchase could not be easier. Just browse our Catalog, and click on the 'BUY' button for any items you want to add to your virtual shopping cart/trolley. After you have finished your selection, click on the "Order" button near the top of the page and you will be asked for a few details that we need to complete the order.

We only accept orders for UK delivery.

We accept payment by credit cards, debit cards and cheque. Cards we accept include Visa, Mastercard, Visa Electron, Solo and Switch. We do not accept American Express, Diners Club or JCB at this time.

For security we do not store your credit card information on our servers. When you enter your card details they are sent directly to our secure online payment partner, SECPay Ltd, using 128 bit encryption.
Shipping And Handling
All UK orders are sent by Royal Mail First Class post for £2.95.

Delivery Schedule
We hold stock of all our products and aim to provide a same day despatch service for weekday orders placed and paid for by 3.00pm. This does not apply during our holiday periods which are notified in advance.

Orders placed during the weekend or bank holidays will normally be sent on the following working day.

First Class post will typically arrive the following day (unless Sunday).

In the unlikely event that an item is out of stock we will contact you with delivery details and the option to cancel your order.

Please note that we will be closed from 11th to 18th February 2017 for staff holidays.


Back Orders
Our prices include all relevant taxes within the UK and the rest of the European Union.
Tax Charges
We know of no documented cases of credit card fraud using our shopping system over the internet.

All credit card details are encrypted during the payment phase where you are in direct contact with our card processor, Your card details are kept completely private and are not accessible to any employees of Top Trout Ltd.
Credit Card Security
All purchasers from our web site are protected by British and European law.

In accordance with the Distance Selling Directive, you have the right to cancel your order or reject goods at any time up to eight working days after the goods are received.

You also have legal protection under the Sale of Goods Act (1979) and the Sale and Supply of Goods Act (1994) which ensure that all goods supplied are 'as described', 'of satisfactory quality', and 'suitable for the purpose for which they were sold'.

Any goods that are faulty should be returned for replacement or repair under the manufacturers warranty.

You can contact us about any of these matters using one of the options listed below.
Guarantee
In addition to your statutary rights above we offer our own no-quibble, 30 Day Promise against unwanted goods.

"If for any reason you're not satisfied with the goods you receive, simply return the products, unused and in the original packaging, within 30 days of receiving them for a full refund of the purchase price (including P+P)."

Your only obligation under this Promise is to ensure the goods reach us in satisfactory condition and to pay the cost of the return postage.

This Promise is in addition to, and does not effect, your statutary rights or your right to return goods that are faulty.
Reaching Us
Top Trout Ltd is a Private Limited Company registered in England and Wales (Registration Number: 4303109).

Our Registered Office address is:

TOP TROUT LIMITED
CARPENTER COURT
1 MAPLE ROAD
BRAMHALL
STOCKPORT
CHESHIRE SK7 2DH

If you need to contact us, please email us at service@toptrout.co.uk. This is the fastest and most efficient way and allows us to keep track of all correspondence. We endeavour to respond to all enquiries and complaints within 3 working days.

Alternatively,

You can call us on 020 8455 7778. This line is normally manned from 9.00am to 6.00pm Monday to Friday. Calls are charged at your operators normal rates to London and should be included in any inclusive minutes you have with your package.

Or write to us at our business address:

Top Trout Ltd
10 Pennine Parade
London
NW2 1NT
Privacy Policy
We fully conform with the requirements of the Data Protection Act, 1998. Personal information is only collected when you place an order, register for our newsletter, or contact us directly by email, phone, fax or letter and we only use this information for normal business practices.

With the exception of credit card processing, all information is collected and stored securely by Top Trout Ltd on our premises. For credit card transactions, appropriate information is collected by our credit card processor, SECPay Ltd, for the sole purpose of authorising that transaction.

We only send marketing information (our Newsletter, etc) to club members and those who have registered to receive it (opt-in). You may unregister here at any time.

We do not send random marketing emails to personal email addresses (spam). We do not share customer details with third parties for marketing purposes.

We only use cookies to remember the contents of your shopping cart (these will self delete after 3 hours). At the checkout you can choose to use a cookie to remember your address details the next time you shop with us if you wish to.

To contact us on privacy matters, please send an email to Privacy@toptrout.co.uk
Returns Policy We have a generous return policy as described above under our 30 day Guarantee.

In addition to your statutary rights we offer our own no-quibble, 30 Day Promise against unwanted goods.

"If for any reason you're not satisfied with the goods you receive, simply return the products, unused and in the original packaging, within 30 days of receiving them for a full refund of the purchase price (including P+P)."

Your only obligation under this Promise is to ensure the goods reach us in satisfactory condition and to pay the cost of the return postage.

This Promise is in addition to, and does not effect, your statutary rights or your right to return goods that are faulty.
Remittance Terms
Payment is required with all orders. For speed, simplicity and security we recommend paying using a credit card or debit card at the time of order.

To pay by cheque, print off the order form and send it to us with a cheque payable to 'Top Trout Ltd'

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